Terms of service

Welcome to Welloi LLC (“Welloi,” “we,” “our,” or “us”). These Terms of Service govern your access to and use of welloi.shop (the “Site”) and the purchase of products from our online store.

By accessing the Site or placing an order, you agree to these Terms of Service and our Privacy Policy and Return & Refund Policy. If you do not agree with these terms, please do not use the Site.

1. Our Store

Our online store is operated by Welloi LLC. Our e-commerce store is powered by Shopify, which provides the technology and infrastructure used to operate our online store and process orders securely.

2. Eligibility

By using our Site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, or that you are using the Site with the involvement of a parent or legal guardian.

You agree not to use our Site for unlawful, fraudulent, or unauthorized purposes.

3. Products, Pricing & Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and availability displayed on our Site are accurate.

All prices are displayed in United States Dollars (USD) unless otherwise stated.

Product availability and pricing may change from time to time. We reserve the right to correct errors, update product information, or discontinue products when necessary.

4. Orders & Cancellations

When you place an order, you will receive an order confirmation containing your order details. An order may be cancelled if there is a payment issue, product availability issue, suspected fraudulent activity, or an obvious pricing or listing error.

If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.

5. Payments & Security

We accept the payment methods displayed during checkout, including Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.

Payments are processed securely through the payment providers available on our store. Welloi LLC does not store full credit or debit card numbers on its own servers.

6. Shipping & Delivery

Orders are generally processed within 1–2 business days.

Estimated delivery time is generally 1–5 business days after processing, depending on the destination and carrier.

For additional information, please see our Shipping Policy.

7. Returns & Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

We do not charge restocking fees, and qualifying returns are provided with free return shipping as described in our Return & Refund Policy.

8. Intellectual Property

The content of this Site, including text, graphics, logos, images, product information, and other materials, is owned by or licensed to Welloi LLC and may not be reproduced or used without appropriate authorization.