Shipping policy

At Welloi LLC ("Welloi," "we," "our," or "us"), accessible from www.welloi.shop, we are committed to providing a transparent, fast, and reliable shipping experience. This Shipping Policy outlines our processing timelines, transit estimates, shipping costs, and order tracking procedures.

1. Delivery Coverage

We currently ship to addresses within the United States (including lower 48 states, Alaska, Hawaii, and APO/FPO addresses where supported by standard carriers). We do not currently process international orders outside the United States.

2. Shipping Costs & Rates

We believe in straightforward, transparent checkout pricing with zero hidden fees:

Standard Shipping: FREE ($0.00) on all orders within the United States.

Taxes: Applicable local sales taxes are calculated automatically during checkout based on your delivery destination.

3. Order Processing & Handling Time

Processing Time: 1 – 2 business days (Monday through Friday).

Order Cut-Off Time: 5:00 PM (Mountain Standard Time / MST). Orders placed after 5:00 PM MST or on weekends/holidays will begin processing on the following business day.

Fulfillment Operations: Orders are strictly processed and dispatched Monday through Friday, excluding major U.S. federal holidays.

4. Transit & Estimated Delivery Time

Estimated Transit Time: 1 – 5 business days (Monday through Friday).

Total Estimated Delivery Time: 2 – 7 business days (Processing Time + Transit Time).

Note: Transit times are estimates provided by shipping carriers. While we strive to ensure timely delivery, occasional delays caused by extreme weather, carrier disruptions, or high seasonal volume are outside of our direct control.

5. Shipping Carriers

Orders are fulfilled using trusted commercial delivery partners depending on package dimensions, weight, and destination:

Primary Carriers: USPS (United States Postal Service), UPS, or FedEx.

6. Order Tracking

Once your package is handed over to the shipping carrier, an automated Shipping Confirmation Email containing your tracking number will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking link information to update in the carrier's system after receiving your shipping confirmation.

7. Address Accuracy & Modifications

Customer Responsibility: Buyers are responsible for ensuring that the shipping address entered during checkout is complete and correct.

Address Corrections: If you notice an error in your shipping address after placing an order, please contact us immediately at support@welloi.shop or call +1 720 994 8826. Once an order has been dispatched to the carrier, we are unable to alter the delivery address.

8. Damaged, Lost, or Stolen Packages

Damaged in Transit: If your package arrives damaged, defective, or torn open, please photograph the outer box and contents, and contact us within 48 hours of delivery at support@welloi.shop. We will arrange a replacement or issue a full refund at no extra charge.

Lost Packages: If tracking shows no movement for more than 5 business days, reach out to customer support so we can initiate an investigation with the carrier and resolve the issue quickly.