Privacy policy

At Welloi LLC (“Welloi,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit welloi.shop, make a purchase, or contact us, how we use that information, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact and customer information: Name, email address, phone number, billing address, and shipping address.

Order information: Products purchased, order number, order history, transaction date, and order amount.

Payment information: Payment information necessary to process your purchase. Payments are processed through secure third-party payment providers. Welloi LLC does not store full credit or debit card numbers on its servers.

Technical information: IP address, browser type, device information, operating system, referring pages, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders.

Arrange shipping and provide tracking information.

Process returns, refunds, and other order-related requests.

Respond to customer inquiries and provide customer support.

Maintain and improve our website and services.

Detect, prevent, and investigate fraud or unauthorized transactions.

Comply with applicable legal, tax, accounting, and regulatory requirements.

3. How We Share Information

We do not sell or rent your personal information.

We may share information when necessary with service providers that help us operate our business, including:

Payment processors for securely processing transactions.

Shipping and delivery providers for fulfilling and delivering orders.

E-commerce and hosting providers that support our online store.

Analytics and website services that help us understand website usage and improve our services.

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law or when necessary to protect our rights, customers, website, or business.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep items in your shopping cart.

Support essential website functionality.

Remember certain preferences.

Understand website traffic and usage.

Improve website performance and customer experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security and Retention

We use reasonable technical and organizational measures to help protect personal information from unauthorized access, loss, misuse, or disclosure.

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.

6. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.

Request correction of inaccurate information.

Request deletion of information where legally permitted.

Opt out of certain marketing communications.

To make a privacy-related request, contact us at support@welloi.shop.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements. Any updated version will be posted on this page with the revised date.