Return & Refund Policy

At Welloi LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return process.

1. Return Window

You may request a return within 30 days of the delivery date. Return requests submitted more than 30 days after delivery may not be eligible for a refund.

2. Return Conditions

To be eligible for a return:

The item must be in its original, unused, and undamaged condition.

The item should be returned with its original packaging, including manuals, inserts, tags, and included accessories, where applicable.

You must provide a valid order number or other proof of purchase.

3. Return Shipping & Restocking Fees

We believe in transparent pricing and do not charge restocking fees.

Damaged, defective, or incorrect items: Return shipping is free, and no restocking fee applies.

Customer-requested returns: Return shipping is also free, and no restocking fee applies.

4. How to Request a Return

To request a return:

Contact us: Email support@welloi.shop with your order number and the reason for your return. If the item arrived damaged or defective, please include clear photos when possible.

Receive return instructions: Once your return request is approved, our customer support team will provide return instructions and a prepaid shipping label.

Package your item: Securely package the item and include the applicable accessories and original packaging.

Ship the return: Attach the prepaid return label and deliver the package to the shipping carrier specified in the return instructions.

Please contact us before sending a return so we can provide the correct return instructions and prepaid shipping label.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@welloi.shop so we can resolve the issue as quickly as possible.

We may provide a replacement or arrange a full refund at no cost to you.

This 48-hour notification request does not affect your other rights under our 30-day return policy.

6. Refunds & Processing Time

Inspection: Once we receive your returned item, we will inspect it within 2 business days.

Refund approval: We will email you after the inspection to confirm whether your refund has been approved.

Refund processing: Approved refunds will be processed to your original payment method.

Bank processing: Refunds typically appear within 3 business days, depending on your bank or payment provider.

7. Exchanges

We do not currently offer direct item-for-item exchanges. If you need a different product or variation, please return the original item for a refund and place a new order through our website.